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Frequently Asked Questions - Swagelok e-commerce

Ebusiness

Support for navigating the online platform

We launched our new e-commerce site in 2021. You can find detailed product information and related resources such as catalogs, CAD files, blog articles, product selector tools, and reference guides. You can discover unfamiliar, yet relevant products and services through improved filtering capabilities, updated search technology, and similar product suggestions. 

Expanded Functionality

Account Dashboard

Everything together all in one place. View quotes and order history, add and save customer part numbers, and create "favorites" part lists, all in one easy to access location. Want to learn more? Access our Quick Reference Guide here.

Account Dashboard

 

Quick Order

Know what you already want? Quickly enter part numbers into the form, import from your file, or use our template. To learn more on how to submit orders, view our Quick Reference Guide here.

Quick Order

Frequently Asked Questions

How do I log in?

Use the email address you originally registered your account with. You no longer need a username. If you do not have an account, click the Register button.

Can I upload a spreadsheet with part numbers and quantities?

Yes! You can upload your spreadsheet from the Quick Order feature or download the available template and enter in your information.

Can I share a cart with Colleagues?

From your cart, click on the envelope icon in the right hand corner and email all items in your cart. 

I can't find a part number that I know exists. How do I add it to my cart?

Enter the part number and quantity into the Quick Order form and Add To Cart. The part number will come across to our Customer Service team for validation via quote submission. 

Why will my order only submit as a quote?

If your order includes a part number with no price, the system will recognize the order as incomplete and will require you to submit a quote first. If a quote is not required, include in the notes "No quote needed, place order".  

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